Shipping Info
Shipping Policy
We are committed to delivering your orders as quickly and safely as possible. We partner with India's most trusted courier services for a smooth delivery experience.
Order Processing Time
From placing your order to dispatch — here's what to expect.
All orders are processed and dispatched from our warehouse within 24 to 48 hours of order confirmation, excluding Sundays and National Public Holidays. Once your order is dispatched, you will receive a confirmation email and SMS with your tracking details.
You receive an order confirmation email and SMS immediately after successful payment or COD booking.
Your order is quality-checked, packed, and handed to our courier partner within 24–48 hours.
A tracking link and AWB number are shared via SMS and email as soon as your order is dispatched.
Your package reaches the local courier hub and goes out for delivery as per the estimated timeline.
Orders placed after 4:00 PM or on Sundays/Public Holidays will be processed on the next working business day.
Estimated Delivery Time
Delivery windows by location across India.
Delivery timelines are estimates only and may vary due to extreme weather, local festivals, strikes, or regional logistical delays outside our control.
Shipping Charges
Prepaid orders ship free — simple and transparent pricing.
Shipping charges, if any, are non-refundable once your order has been dispatched — even in case of a return or cancellation after dispatch.
Order Tracking
Track your package in real-time — always know where your order is.
You can track your order at any time using any of the following methods. Tracking becomes active within 4–6 hours of dispatch.
- Click the Track Your Order link in the website footer and enter your Order ID or email address
- Use the tracking link sent directly to your registered mobile number via SMS after dispatch
- Open the shipping confirmation email and click the tracking button included in it
- Visit your My Account → Orders section (if you placed the order while logged in) for live status updates
- Contact our support team on WhatsApp at +91 8317085894 with your Order ID for a manual status update
Unsuccessful Delivery Attempts
What happens when delivery is not successful — and how to resolve it.
Our delivery partners will attempt to deliver your package up to 3 times. Here's what happens at each stage:
The courier visits your delivery address. If you are unavailable, a delivery-attempt notification is left. They will try again the next business day.
Day 1The courier retries delivery. You may also receive a call to schedule a convenient time slot. Please ensure someone is available to receive the package.
Day 2–3Final delivery attempt is made. If still unsuccessful, the package is marked as RTO (Return to Origin) and sent back to our warehouse.
Last ChancePackage is returned to our warehouse. For prepaid orders, please contact our support team to arrange re-shipment. For COD orders, the order is automatically cancelled.
Contact SupportRe-shipment charges may apply for returned prepaid orders if the delivery failure was due to incorrect address, customer unavailability, or refusal to accept the package.
Our Courier Partners
We work with India's most reliable logistics companies.
Voglo ships exclusively through verified and trusted courier partners to ensure your orders are delivered safely and on time across all of India.
The specific courier assigned to your order is determined automatically based on your delivery PIN code and the fastest available service at the time of dispatch.
Remote Areas & Serviceability
Delivery to all PIN codes in India — with a few important notes.
Voglo delivers to virtually all serviceable PIN codes across India. However, certain remote, hilly, or restricted areas may have extended delivery timelines or limited serviceability.
- We deliver to all serviceable PIN codes — enter your PIN code at checkout to confirm availability
- North East India, J&K, Ladakh, Andaman & Nicobar Islands — delivery time may be 5–10 business days
- If your area is not serviceable by standard couriers, we ship via India Post as a reliable alternative
- COD may not be available for certain remote PIN codes — prepaid payment will be required
Need help with your delivery?
Our support team is available Monday–Saturday, 10:00 AM to 6:00 PM IST. We typically respond within 2–4 hours.
Support hours: Mon–Sat, 10:00 AM – 6:00 PM IST
Last updated: April 2025 · Voglo Shipping Policy v2.0