🔄 1. 5-Day Return Policy

We offer a hassle-free 5-Day Return and Replacement Policy. You can raise a return or replacement request within 5 days of receiving your order if the product is damaged, defective, or incorrect.

📹 2. Mandatory Unboxing Video

To protect both our customers and our business from fraudulent claims, a clear, uncut unboxing video is mandatory for any return or damage claims. Please record a video while opening the package to show the condition of the product inside.

📝 3. How to Request a Return/Replacement

• Send an email to support@voglo.in or WhatsApp us at +91 8317085894 within 48 hours of delivery.
• Include your Order ID and attach the Unboxing Video along with clear photos of the issue.
• Our team will review your request within 24 hours. Once approved, we will arrange a reverse pickup from your address.

💰 4. Refund Process

• Prepaid Orders: Once we receive the returned item, the refund will be processed back to your original payment method within 5-7 business days.
• Cash on Delivery (COD) Orders: We will request your UPI ID or Bank Account details via email/WhatsApp to securely transfer your refund amount.

🚫 5. Non-Returnable Conditions

• Products without the original packaging, tags, or accessories.
• Items that have been used, altered, or damaged by the customer.
• Claims without a valid unboxing video.