Returns
Return & Refund Policy
We want you to love every Voglo purchase. If something isn't right, we've made returns simple, transparent, and fast — with full protection for you.
5-Day Return & Replacement Window
Raise a request within 5 days of delivery — simple and hassle-free.
Voglo offers a 5-Day Return and Replacement Policy from the date of delivery. If the product you received is damaged, defective, or not what you ordered, you are eligible to raise a return or replacement request — no questions asked.
Our policy covers the following scenarios:
- Product is physically damaged or broken upon arrival
- Product is defective or not functioning as described
- You received a wrong item or wrong variant (color, size, model)
- Item is incomplete — missing parts or accessories listed in description
Returns must be initiated within 5 days from the delivery date shown in your tracking details. Requests raised after this window will not be accepted.
Mandatory Unboxing Video Requirement
Required for all return, damage, and missing-item claims.
To protect both you and us from fraudulent claims and shipping disputes, a clear, uncut, uninterrupted unboxing video is mandatory for all return, replacement, or damage claims. This is a firm requirement — claims without a valid video will not be processed.
How to record a valid unboxing video:
Begin recording before you touch or open the package. Show the outer box, shipping label, and seal clearly.
Do not pause, cut, or edit the video at any point. The entire process from sealed box to product reveal must be in one continuous recording.
Clearly show all items in the package and demonstrate the defect or damage. Show product labels and serial numbers if visible.
Ensure the video is well-lit and high enough resolution to clearly read product labels. Blurry or dark videos will not qualify.
Important: Claims submitted without a valid unboxing video — regardless of the reason — will be automatically declined. We strongly recommend recording every delivery.
How to Request a Return or Replacement
Follow these 5 steps to initiate your return request smoothly.
Email us at support@voglo.in or send a WhatsApp message to +91 8317085894. Include your Order ID and a brief description of the issue.
Within 48 hoursAttach the unboxing video (WhatsApp or Google Drive link), clear photos of the damage/defect, and your Order ID in the same message.
Same messageWe will review your return request within 24 business hours and send you an approval confirmation with next steps via email or WhatsApp.
Within 24 hoursOnce approved, we arrange a free reverse pickup from your delivery address. Keep the product in its original packaging for collection.
Free pickupAfter we receive and verify the returned item, your replacement is dispatched or refund is initiated as per your preference.
CompleteRefund Process & Timeline
Refunds for both prepaid and COD orders — transparent and timely.
Once we receive and quality-verify the returned item at our warehouse, your refund will be initiated based on the original payment method.
Refund is credited back to your original payment method — credit/debit card, UPI, net banking, or wallet. Bank processing time may vary.
We'll ask for your UPI ID or bank account details via email or WhatsApp. Refund is transferred directly after verification.
Refund timelines begin after we receive the product at our warehouse and complete quality verification — not from the date of return pickup.
Return-Eligible Conditions
Items and situations that qualify for return — what we accept.
- Item arrived physically damaged (broken, cracked, dented)
- Product is not functioning as advertised or described
- You received a completely different product from what you ordered
- Product has missing components that were listed in the description
- Item is in original unused condition with all tags and packaging intact
Non-Returnable Conditions
Items or situations that will not qualify for return — please read carefully.
- Products without original packaging, tags, or accessories
- Items that have been used, washed, altered, or repaired by the customer
- Claims raised after 5 days from the date of delivery
- Claims without a valid, uncut unboxing video
- Damage caused by misuse, improper handling, or accidents after delivery
- Items returned without prior written approval from our support team
Returning an item without prior written approval from our team may result in the package being refused at pickup or returned to sender without a refund.
Return Shipping & Pickup
All approved returns are picked up from your address — free of charge.
- Free reverse pickup is arranged for all approved return requests across India
- Pack the product in its original packaging before the courier arrives for pickup
- You will receive a pickup tracking ID once the reverse shipment is booked
- Do not self-ship the product without written instructions from our team
Need help with a return?
Our support team is available Monday–Saturday, 10:00 AM to 6:00 PM. We typically respond within 2–4 hours.
Support hours: Mon–Sat, 10:00 AM – 6:00 PM IST
Last updated: April 2025 · Voglo Return Policy v2.1